Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play and protect your wellbeing. Use 1Red tools to stay in control and play responsibly.

Key principles and tools on 1Red:

• Set deposit, loss, wager, and session limits before playing.
• Enable reality checks to learn how long you have been playing.
• Use time-outs for short breaks from gambling.
• Apply self-exclusion to block access for a defined period.
• Review your activity statements to track spending and outcomes.
• Keep gambling money separate from essential expenses.
• Do not chase losses or increase stakes to recover money.
• Only gamble when you are calm, sober, and focused.
• Marketing controls available in your account settings.
• 18+ only. Age verification and KYC protect players and our policy.

Problem gambling can develop gradually. Warning signs should not be ignored. Gambling addiction is a serious condition that needs attention.

Possible indicators:

• Betting more than you intended or beyond your limits.
• Chasing losses or trying to win back money.
• Hiding or lying about your gambling and playing time.
• Borrowing money or selling items to fund gambling.
• Feeling restless or irritable when you try to stop.
• Skipping work, studies, or family duties to gamble.
• Mood swings linked to wins or losses.
• Using gambling to escape stress, anxiety, or low mood.
• Repeated failed attempts to reduce or control gambling.
• Neglecting bills, savings, or other financial commitments.

Support is available, and practical steps help restore control. 1Red provides tools and guidance to reduce gambling harm.

Recommendations from 1Red:

• Set strict limits for deposits, losses, and session time before play.
• Activate reality checks and stick to the prompts.
• Use time-outs to pause playing and reset your focus.
• Choose self-exclusion for longer breaks where needed.
• Remove saved payment methods to reduce impulsive betting.
• Keep a written budget and exclude gambling from essential funds.
• Disable marketing communications in account settings.
• Learn your triggers and plan non-gambling activities.
• Ask trusted people for support and accountability.
• Consider device-level blocks or filtering tools to protect access.

Independent help provides confidential guidance and counselling. These services support players, families, and anyone affected by gambling addiction in Ireland.

Main organisations in Ireland:

• GamblingCare.ie – information, self-help, and counselling referrals: https://www.gamblingcare.ie
• Problem Gambling Ireland – advice, resources, and therapist directory: https://www.problemgambling.ie
• Gamblers Anonymous Ireland – peer support meetings: https://www.gamblersanonymous.ie
• Gam-Anon Ireland – support for family and friends: https://www.gamanon.ie
• HSE YourMentalHealth – mental health supports and services: https://www2.hse.ie/mental-health/
• MABS (Money Advice & Budgeting Service) – free debt and budgeting help: https://www.mabs.ie
• Samaritans Ireland – 24/7 emotional support: https://www.samaritans.org/ireland/samaritans-ireland/

If you are concerned about addiction or your betting behaviour, you can contact 1Red Support. Our team will review your situation and apply account controls on request.

Ways to contact 1Red Support in Ireland:

• Live chat in your 1Red account (Profile > Support > Live Chat), 24/7.
• Help Centre contact form for email responses.
• Responsible Gaming requests via live chat or the contact form (limits, time-outs, self-exclusion).
• In-account messages for document uploads and replies.
• Request activity statements, net deposits, and account closure through Support.